FAQ's

Do you sell your products to the general public?
No, our products are only available to purchase by qualified beauty professionals. All Gel products must be applied by a professional nail technician who is aware of the safety protocols and curing times required.

Where can I find ingredients lists for your products?
If you'd like SDS sheets for any products please contact us at contact@thegelshop.com so we can provide it for you.

How can I cancel my order?
We are unable to cancel an order once it has been placed. Please make sure to check the items in your basket thoroughly before placing an order to avoid disappointment.

I have ordered a colour but it's not what I expected?
Every effort is made to ensure that all our product imagery is as accurate as possible. Due to colour/resolution settings on electronic devices, the colour representation may differ from the physical product. Please ensure to search the hashtag of the colour on Instagram prior to purchase. For example, #luxiodemure

Can I collect my order?
No, currently we're only shipping out orders.